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A participant in my AI Lab, Lissa, recently bought a new car. Before she paid, the salesman handed her an itemized bill, and instead of simply accepting it, she uploaded it to chatgpt and asked it to take a look. AI flagged a $550 anti theft add on and suggested it was something she should question. She went back to the salesman, challenged the charge, and he agreed to remove it. I keep thinking about that story, not only because she saved $550, but because she probably would

A conversation with a friend this weekend left me thinking about how quickly we decide what we believe. We were catching up after not speaking for a while, and she was telling me about an incredibly difficult year. There had been loss, family issues, legal problems, real estate problems, one complicated situation after another. I could relate to some of what she was describing because this past year I’ve also found myself navigating situations I had never dealt with before, t