A participant in my AI Lab, Lissa, recently bought a new car. Before she paid, the salesman handed her an itemized bill, and instead of simply accepting it, she uploaded it to chatgpt and asked it to take a look. AI flagged a $550 anti theft add on and suggested it was something she should question. She went back to the salesman, challenged the charge, and he agreed to remove it. I keep thinking about that story, not only because she saved $550, but because she probably would not have known...

A conversation with a friend this weekend left me thinking about how quickly we decide what we believe. We were catching up after not speaking for a while, and she was telling me about an incredibly difficult year. There had been loss, family issues, legal problems, real estate problems, one complicated situation after another. I could relate to some of what she was describing because this past year I’ve also found myself navigating situations I had never dealt with before, the kind where you...

One of my clients told me something yesterday that made me smile. She had been using AI to help her think through a question, but instead of simply accepting the response, she asked another one: Where did you get this information? What sources are you using? That, to me, is where things start to get interesting. I talk a lot with my daughter about AI, but there is one sentence I find myself repeating to her that I also use with my clients: The quality of the answer is in direct proportion to...